About Simon Community Scotland

People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards their future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support, but also for each other. We care for and support each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland team.

Job Specific Description

The Service Coordinator will support the day-to-day operational management of two developing and innovative services working with women experiencing homelessness: the Connect Hub, an established community space in Glasgow City Centre, and Soft Edges, a newly developed trauma-informed and co-produced service, with multi agency and accountability.

You will work closely with the Service Lead to ensure smooth running of both services - managing rotas, premises, health and safety, staffing support, service development, and operational delivery. This role is crucial to ensuring our services are safe, consistent, welcoming, and deliver what women tell us they need. 

Key Responsibilities

Operational Leadership

Coordinate the day-to-day running of the Connect Hub and Soft Edges services, ensuring smooth delivery and a safe, trauma-informed environment.

Lead on rota planning for staff and volunteers, ensuring adequate cover and flexibility to meet service needs.

Monitor service spaces to ensure they are warm, welcoming, and safe in line with health and safety regulations.

Maintain oversight of building safety, supplies, equipment, and service-related resources.

Ensure accurate and timely completion of incident reporting and service-level data recording.

Staff Support & Team Coordination

Support induction and onboarding of new team members, ensuring operational expectations are clearly communicated and upheld.

Provide day-to-day guidance and support to women’s development workers and volunteers.

Provide support and mentorship on team members development work to ensure this is consistently delivered within the Connect Hub

Help facilitate reflective practice spaces, team meetings, and operational debriefs.

Collaborate with the Service Lead to support staff wellbeing, supervision, and team development.

Service Development

Contribute to the ongoing development and improvement of both services, ensuring women’s voices are central to how services are shaped and delivered.

Identify opportunities for innovation, flexibility, and improved accessibility within the daily service offer.

Support planning and facilitation of group work, community activities, and women-led sessions.

Maintain strong links with partner agencies and refer/coordinate as appropriate to enhance support for women.

Monitoring and Reporting

Support accurate data collection and reporting processes.

Ensure risk assessments, health and safety checks, and safeguarding practices are routinely reviewed and maintained.

Contribute to service reviews, learning sessions, and outcome tracking to support continuous improvement.

Our Values & Approach

All SCS employees are expected to demonstrate the following values in their work:

Warmth and Regard

Recognising and valuing everyone

Treating people with kindness, dignity and respect

Acting with compassion

Showing warmth and welcome to everyone

Taking difficult decisions sensitively and with due regard to others

Taking a calm, professional and intelligent approach to stigma

Inclusion and Participation

Encouraging the participation and inclusion of people we support

Exploring choices and options with people we support or fellow colleagues

Making things easy for others

Embracing technology in delivering your role

Supporting clients, staff and volunteers to become digitally included

Personalised and Creative

Innovation and creativity

Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have

When someone isn’t at their best, quickly recognising there’s probably something else. going on, and finding ways to respond with care

Supportive and Ambitious

Helping to bring hope through our words and actions

Helping to build trust

Being supportive and showing care

Partnership and Collaboration

Fostering positive relationships with our partners

Building team togetherness and collaboration

Fostering a positive problem-solving vibe

Leadership and Learning

Making things happen

Motivating and inspiring others

Taking time to reflect on what’s working and what isn’t

Taking care of our ‘places and spaces’ so they feel tidy and welcoming

Asking for help and learning to do things better

Playing an active role in our social media strategy

Person Specification

Training & Qualifications

Essential:

SVQ Level 7 in leadership or willingness to work towards

Training in trauma informed practice

Desirable:

Experience facilitating reflective practice

Leadership qualification

Experience

Essential:

Experience of operational leadership in a community based setting

Experience of working alongside the community to develop and deliver services

Experience providing mentorship, support and developing team members

Experience delivering trauma informed and psychologically safe services

Desirable:

Experience co-designing services alongside the community

Experience of monitoring and evidencing impact to funders

Experience of project management including budget management

Knowledge & Skills

Essential:

Understanding of systemic inequalities and how they intersect (e.g. trauma, gender, poverty, racism, disability, migration, care experience).

Skilled communicator, confident in leading team meetings, debriefs and facilitating shared learning across teams

Ability to think creatively and navigate challenging situations with compassion and care

Committed to reflective practice and ongoing learning

Understanding of applying trauma

informed principles and approaches into operational models of practice

Desirable:

Knowledge of working within a service with multiple funding streams

Values & Behaviours

Essential:

Passionate about women’s rights, social justice, and women’s wellbeing.

Compassionate, relational leadership.

A collaborative team player who can also work independently and make sound decisions

Open-minded, flexible and able to work in non-traditional settings and hours.

Commitment to inclusion, co-production, and amplifying women's voices.